Frequently Asked Questions
Yes, it's an annual membership that will auto renew each year, unless you cancel it.
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When will my Membership Pack ship?
Your Membership Pack will ship before Royal Mail last posting dates and before we close for Christmas. We want you to be able to give it as a gift and start enjoying your goodies pre-Christmas!
Yes. While everyone is welcome to join the family and enjoy the benefits, we've now produced the final batch of Membership packs so this year's total will be capped at 500 members. However, we're all about keeping things accessible, which is why we've created the different membership levels, so hopefully there's an option for everyone.
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Can I buy this as a gift?
Yes! You can choose the name you want to appear on the membership and you can choose the date you want the membership to start (within the next 30 days).
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I want to buy a membership for my family but how do we share 1 Membership Pack?
No need! Inside your account you'll be able to purchase additional Membership Packs, Patch/Pin Cards, Stickers and Lanyards. These can be accessed through the 'My Account' area in the 'Member Only Products' category and will automatically contain the same badges as the one in your main Membership Pack. These will only be available to see and buy once your membership subscription is complete.
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Will there be another opportunity to join?
Yes - HOWEVER, this is your final chance to get your paws on the 2026 Membership Pack and goodies. PLUS! Every membership purchased before doors close on 18th December will receive a FREE pack of Member Exclusive bookmarks with their Membership Pack.
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When will my digital benefits start?
Digital benefits will start from the 'Membership Start Date' you enter when purchasing. Membership Packs will be dispatched as above.
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Can I buy another Membership Pack or badge?
Yes. As above, member only products can be accessed through the "My Account" area.
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How can I cancel my Membership?
By ensuring you are logged in to your account and following this cancellation link.