Badge Recycling Scheme

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Can I send in non-Pawprint Family badges?

Are dated badges (e.g. Christmas, World Book Day, Queen's Coronation) eligible for return via the Badge Recycling Scheme?

I don’t have my order number to hand. What can I do?

My original payment method is no longer valid. Can I still receive a refund?

My return went missing in the post. What can I do?

I have multiple return requests. Can they go in the same envelope?

I have multiple badges to return across multiple orders. Do I have to create separate returns for each order?

How do I use my credit note?

Where can I find the value of my account credit?

Can I use multiple codes per order?

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